GoTo Voice & Device Automation Platform
The Problem
Managing and maintaining GoTo voice devices across multiple locations required repetitive manual updates to paging configurations, emergency settings, callback routing, and device compliance. Device inconsistencies between sites created operational issues including failed paging behavior, incorrect support routing, and increased troubleshooting overhead for the helpdesk team.
What Was Built
Developed a centralized automation platform integrating with the GoTo Admin and Device APIs to automatically audit, standardize, and update device configurations across locations. The tooling dynamically mapped devices to site-specific extensions and paging profiles, validated compliance requirements, and pushed configuration updates to ensure devices remained operationally aligned with organizational standards.
Impact
Automated large-scale configuration management for GoTo voice devices across multiple facilities
Standardized paging profiles and emergency callback routing based on site extension mappings
Reduced manual device remediation and configuration drift through automated compliance checks
Improved operational reliability for helpdesk paging, support escalation, and internal communication workflows
Built reusable API-driven tooling capable of performing ongoing device audits and future configuration rollouts